Warranty
The Warranty Certificate certifies the quality of products as of the date of receipt onwards. We undertake to remedy any and all possible deficiencies and defects within the warranty period, at our own expenses. We will respond to the customer’s complaint within 15 days and remedy defects in the shortest time possible, as far as practicable.
The warranty is valid only if accompanied by a receipt and a duly completed service log, which is a component part of Use and Maintenance Instructions of purchased products. The customer shall receive the instructions together with the receipt and they are also available on the M SORA web page.
The service log is used for registering performed checks, care and mainteance works. Complaints shall only be asserted if a customer observes regular and timely maintenance of products, in accordance with the manufacturer’s instructions. It shall be filed with a written application, containing the description of the defect and information on the user and the building in question (address of the building, telephone number of the user, receipt number). The customer is obliged to warn the manufacturer of any visible defects within 8 days. This warranty does not cover any customer complaints relating to remedying defects, caused by third persons, without the written consent of the manufacturer.
Warning: This warranty does not exclude any customer rights arising from the manufacturer’s liability for defected goods.
- For resistance on surface coating of HOPPE handles with anticorosion layer »Resista«.
- For functionality of hardware for combined opening of windows, providing M SORA installation and maintenance instructions are observed.
- For functionality of handles.
- For weather resistance of ALU against unnatural changes of colour and formation of cracks na dust-coated ALU trim on the external side of the M SORA COMFORT windows.
- Against colour changes and cracks on ALU window sills from producer Helopal.
- For functionality of ALU entrance doors from producer PVC Nagode.
- For air-tightness of window glass.
- Against corosion of HOPPE handles.
- For seals in windows with combined opening.
- For resistance against unnatural colour changes on the internal wooden surfaces on windows in colour shades M SORA stadard and M SORA wood-alu.
- On roller blinds and venetian blinds HERO from producer Roltek, in which motor, reductor of motorised monocomand, weather resistance and regulated strenght of profiles of the blinds are included.
- On functionality of insect screen, reductor of motorised monocomand, weather resistance and regulated strenght of profiles.
- On functionality of external zip screens in which motor, reductor of motorised monocomand, weather resistance and regulated strenght of profiles of the zip screens are included.
- On the linen (when use and maintenance instructions are considered), on motor and reductor of motorised monocomand.
- For resistance of colour on dust-coated ALU entrancer doors from producer Pirnar.
- On external venetian blinds from producer Senčila Bled in which motor, reductor of motorised monocomand, weather resistance and regulated strenght of profiles of the blinds are included.
- On functionality of windows M SORA NATURE and M SORA COMFORT.
- Against colour changes and external cracks on window profiles, doors and door panels.
- Agains corosion of hardware on the internal side of windows and doors.
- for the resistance against unnatural changes of colour on the external wooden surfaces on windows in colour shades M SORA standard and M SORA wood-alu.
- for the resistance of colour in colour shades M SORA system Italy 2011/2012.
- On roller blinds and venetian blinds from producer Medla, in which motor, reductor of motorised monocomand, weather resistance and regulated strenght of profiles of the blinds are included.
- On installed hardware, self-closing mechanisms and electronic components from producer Pirnar.
- For functionality of entrance doors M SORA and producer Doors.
- For professional installation of M SORA products.
- Against deflection of joinery.
- To the drive belt and the roller motor on roller blinds.
- Against colour changes, external cracks and corosion on external handles and hardware on the external side.
- On functionality of shutters.
- For other things not provided in points above.
The warranty does not apply in the following cases:
- If the customer demands to have windows and doors in dimensions not recommended by the manufacturer, the industry or a hardware manufacturer.
- For wood defects allowed according to the DIN EN 942 standard, which defines wood quality for doors and windows.
- For braking the glass after the installation.
- For defects resulting from improper product storage and handling.
- If, during storage, the windows were exposed to direct weather conditions (rain, snow, sunlight) or stored in humid rooms.
- If the windows were installed despite visible defects.
- If the windows were installed in a building with fresh walls, and the rooms were not sufficiently aired during building construction.
- If the installation of the products was not performed by the manufacturer.
- If the installation of the electronic products was not performed by the manufacturer or professional electrician.
- If the products were exposed to conditions of humidity higher than 70%.
- If the customer handled the product negligently and unprofessionally.
- If front doors are installed on a south or west side and don’t have a projecting roof and a windbreak.
- If the products were damages due to hail, fire, burglary.
- If the damages occurred due to mechanical and chemical influences on the surface (impact, scratches, cleaning), unprofessional and aggressive use, or overload of windows and doors.
- If the products were exposed to salty sea water or aggressive substances.
- If wooden surfaces were in contact with lime and there are stains that can not be removed from the surface.
- For aesthetic deficiencies within the scope of internal standards.
- For temporarly occurrance on the surface such as water stains or colour irrigation.
- If surface treatment was performed by customer itself or by any other provider.
- If the customer demands surface treatment of windows with transparent colours or very light coatings that are not UV-resistant.
- For windows treated with very dark lacquer stains or top coatings which cause overheating of wood.
- For colour incompatibility between a sample slat from the colour chart and individual parts of windows and doors, which is the result of different batches of coatings, natural structure of woods and different absorption capacity of coatings in lacquer stain treatment.
- Colour variations between orders from different times are not the subject of complaint.
- For any changes in the appearance of a surface resulting from pollution.
- For defects in glass not permitted in the Guidelines for Assessing the Visual Quality of Isolating Glass.
- For defects in glass not visible from a distance of 1 metre.
- For defects and damages resulting from other defects and deficiencies that were not eliminated or reported in writing to the supplier within 15 days of their occurrence.
- If windows and doors are not regularly maintained.
Reference projects
We provide a comprehensive experience
Windows are just a small fraction of a comprehensive experience M SORA provides you with. A quality product is only a first step which is followed by a top-notch installation provided by experienced teams. This allows our products to come to life in all their perfection. However, that is not all. Once our products are installed, you can also enjoy in our after-sale repair service during warranty period.
delivery date determined upon financial and technical confirmation of order specifications
installation teams with extensive experience in joinery articles installation
years of being present on the Slovene market
75 years of tradition
Frequently asked questions (faq)
Glass is a window element that most impacts the thermal insulation of the window or rather the heat gain or loss (Uw) through the window as in most cases 70% of a window’s total surface is covered by glass. When it comes to windows, we speak of thermal insulating glass made up of two or three panes of glass separated by spacers to form a cavity filled with inert gas. The following impacts the thermal transmittance (Ug) of a window:
- the number of glass panes or inter-pane gaps;
- the width of the inter-pane spacer or the gap between the panes;
- the type of inert gas;
- the number and type of glass coatings.
The number of glass panes is the most important factor which impacts Ug. The Ug of a single-glazed windows is 5.7 W/m2K, Ug of most double-glazed windows is between 1.0 W/m2K and 1.4 W/m2K and Ug of most triple-glazed windows is between 0.5 W/m2K and 0.8 W/m2K.
The basic function of the inter-pane spacer, which is placed on the edges of the insulation glass units, is to maintain an even distance between the glass panes (e.g. 12, 14, 16, 18 mm) and to prevent the leakage of inert gas (argon, krypton) from the inter-pane space. A sealant (e.g. polysulfide or silicone) applied under the spacer also prevents gas leakage. Basic inter-pane spacers are (were) made of aluminium which is a very good heat conductor. Thus, a combination of glass and aluminium spacer in an insulation glass unit constitutes a thermal bridge which is reflected in a low temperature of the edge of the inner glass unit and in the formation of condensation. One way to avoid this is to use what is known as “warm edge” spacers that are available in more than 20 varieties. One of the most often used variety is the TGI spacer made of a stainless steel and polypropylene, a combination that prevents the formation of a thermal bridge. Currently, Swisspacer Ultimate, which is made of composite polymer material and free of any metals, is the best inter-pane spacer in the market. An empty space between the walls of both spacers is filled with desiccant.
A window profile consists of a casement and frame. Thermal insulation of a window profile is expressed in its thermal transmittance (Uf-value) the unit of which corresponds to W/m2K. The Uf-value depends on the thickness (l) of the profile (e.g. 68 mm, 78 mm, 92 mm, 110 mm), (ll) type of the wood and (lll) profile’s shape and details.
The basic function of the inter-pane spacer, which is placed on the edges of the insulation glass units, is to maintain an even distance between the glass panes (e.g. 12, 14, 16, 18 mm) and to prevent the leakage of inert gas (argon, krypton) from the inter-pane space. A sealant (e.g. polysulfide or silicone) applied under the spacer also prevents gas leakage. Basic inter-pane spacers are (were) made of aluminium which is a very good heat conductor. Thus, a combination of glass and aluminium spacer in an insulation glass unit constitutes a thermal bridge which is reflected in a low temperature of the edge of the inner glass unit and in the formation of condensation. One way to avoid this is to use what is known as “warm edge” spacers that are available in more than 20 varieties. One of the most often used variety is the TGI spacer made of a stainless steel and polypropylene, a combination that prevents the formation of a thermal bridge. Currently, Swisspacer Ultimate, which is made of composite polymer material and free of any metals, is the best inter-pane spacer in the market. An empty space between the walls of both spacers is filled with desiccant.
Glass is a window element that most impacts the thermal insulation of the window or rather the heat gain or loss (Uw) through the window as in most cases 70% of a window’s total surface is covered by glass. When it comes to windows, we speak of thermal insulating glass made up of two or three panes of glass separated by spacers to form a cavity filled with inert gas. The following impacts the thermal transmittance (Ug) of a window:
- the number of glass panes or inter-pane gaps;
- the width of the inter-pane spacer or the gap between the panes;
- the type of inert gas;
- the number and type of glass coatings.
The number of glass panes is the most important factor which impacts Ug. The Ug of a single-glazed windows is 5.7 W/m2K, Ug of most double-glazed windows is between 1.0 W/m2K and 1.4 W/m2K and Ug of most triple-glazed windows is between 0.5 W/m2K and 0.8 W/m2K.
The glass in the fixed component of the lift-slide PANORAMIC windows runs from the ceiling to the floor. This way, the room gets even more sunlight. In addition, such windows have a minimalist aesthetic effect.
Because we can promise you nothing short of perfection. Maybe it is an exaggeration to say that we are in love with windows. However, we are undoubtedly passionate professionals whose windows are so perfected and technologically advanced that hardly any other product could match them. We promise that:
- your window will be a refined product,
- your window will be as natural as possible,
- your window will be technologically accomplished,
- there will be no hidden defects in your windows,
- your window will be manufactured in an environment-friendly manner.
